Privacy Policy

MedArena (“MedArena”, “we”, “us”, or “our”) operates medarenaevents.com and related subdomains (the “Platform”), a marketplace for accredited CME/CPD conferences, courses, and medical education events across the Middle East. This Privacy Policy explains how we collect, use, share, and protect personal information when you use the Platform.

1. Information we collect

• Account data: name, email, phone, profession, specialty, country, and credentials you submit when registering as a learner, speaker, or organiser.
• Registration data: the events and courses you enrol in, payment confirmations, billing information processed via our payment providers, and any documents you upload (certificates, licenses).
• Usage data: pages viewed, search queries, filters applied, clicks, device type, browser, IP address, and approximate location, collected via cookies and similar technologies.
• Communications: messages you send to MedArena support, organisers, or via forms on the Platform.

2. How we use your information

• Provide, maintain, and personalise the Platform.
• Process course registrations, send confirmations, reminders, and CME/CPD certificates.
• Respond to inquiries, offer customer support, and enforce our Terms of Service.
• Send service emails and — only with your consent — marketing about new events or content.
• Monitor usage, detect fraud, and improve performance, security, and user experience.
• Comply with legal, regulatory, and accreditation obligations.

3. Legal bases (GDPR)

We process personal data under one or more of the following bases:

• Contract: to fulfil services you request (registrations, certificates, access to paid content).
• Legitimate interest: to secure the Platform, prevent abuse, and improve features.
• Consent: for non-essential cookies, marketing, and optional profile data.
• Legal obligation: tax, accounting, and accreditation requirements.

4. Cookies and tracking

MedArena uses strictly necessary cookies to operate the site, plus optional analytics and performance cookies. You can accept or reject non-essential cookies from the banner shown on your first visit. You may clear your browser storage at any time to reset your preference.

5. Sharing your information

We do not sell personal data. We share data only with:

• Event organisers you choose to register with, limited to what is needed to confirm and deliver the event.
• Service providers (hosting, email, analytics, payments) under contractual confidentiality.
• Regulators and authorities where required by law, court order, or valid legal process.
• Acquirers in the event of a merger, acquisition, or sale of assets, subject to continuity of this Policy.

6. International transfers

MedArena operates across the UAE, Saudi Arabia, Qatar, Bahrain, Kuwait, and Oman. Data may be transferred to, stored, and processed in countries outside your own. Where applicable (EEA/UK), we rely on Standard Contractual Clauses or equivalent safeguards.

7. Data retention

We retain personal data only for as long as necessary to provide the Platform, meet our legal and accreditation obligations, resolve disputes, and enforce our agreements. Registration records and CME/CPD certificates may be kept for the period required by accrediting bodies.

8. Your rights

Subject to applicable law, you have the right to access, correct, delete, or export your personal data, object to processing, and withdraw consent at any time. Contact info [at] medarenaevents.com to exercise these rights.

9. Security

We use reasonable administrative, technical, and physical safeguards including TLS encryption in transit, access controls, and regular security reviews. No method of transmission is 100% secure; we cannot guarantee absolute security.

10. Children

MedArena is intended for healthcare professionals and adults. We do not knowingly collect personal data from children under 16.

11. Changes to this Policy

We may update this Policy from time to time. Material changes will be highlighted on the Platform. Continued use after the effective date constitutes acceptance.

12. Contact

For privacy questions or complaints, contact info [at] medarenaevents.com or visit our contact page.